Lost Packages / Route

SETGK is proud to partner with Route, the leader in package protection and tracking solutions. Route automatically connects to everything you’ve ordered from SETGK while allowing you to visually track your packages, anytime, anywhere.  By selecting Route Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Route Protection at checkout.

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order.

If you purchased Route Protection and need to file an insurance claim for a shipping issue, click below:

https://claims.route.com/

Route FAQ

What is Route Package Protection?

Route Package Protection is a lot of things. First and foremost, Route provides additional insurance for your packages at a very low price. By selecting Route at checkout, you're protected from loss, damage, or theft.

No, they're not going to escort your package from our warehouse to your front door, but they will make sure you receive a replacement or a refund, should anything happen to your order. 

Route also allows you to visually track your package at anytime via their app or your web browser.

How do I file a lost/damaged/stolen package claim with Route?

You can do so through the Route Mobile App, via the emails you receive from Route, by going to claims.route.com, or by reaching out to us! We're happy to help, and in most cases, can handle the situation entirely on our end.

When should I file a claim with Route?

"My package was stolen!"

Claims can be submitted for review no earlier than 5 days and no later than 30 days after a package was marked as delivered.

"My package is stuck in transit or lost!"

Claims can be submitted for review no earlier than 2 days and no later than 30 days from the last update in the USPS or UPS system.

"My package was damaged!"

Claims can be submitted for review no later than 30 days since they were marked as delivered. Photos of the packaging and items are required!

How can I track my deliveries using Route?

You can view your deliveries on the web in your browser of choice OR in the Route mobile app (links below) to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit. 

Download the Route app for iOS on the Apple App Store. 

Download the Route app for Android on the Google Play Store.